Technology That Works, People That Listen
Who is InPath?
InPath was founded in 1994 in Palo Alto, California with the objective of helping our customers leverage the emerging power of networks and Voice over IP technology. InPath has a long history of innovating for our customers and implementing cutting edge technology solutions that advance their business processes.
In 2000, InPath relocated our California office to Los Angeles and relocated our headquarters to Omaha, Nebraska. We chose Nebraska because of its stable and highly educated work force and its brass tacks business climate. In Omaha, we recruited a dedicated team focused on using technology to improve our customers’ business processes.
Today InPath offers a complete portfolio of business phone solutions. We offer traditional VoIP systems with equipment installed at the customer premise and we also offer hosted cloud based phone systems. Additionally, we can tailor an integrated hybrid phone system with components installed at your premise combined with components hosted in the cloud.
We also offer related network technology including Wired and Wireless (WiFi) networks.
On our website offers a wealth of information to help you choose which system architecture is best for your company. Reviewing this information will make you a much better informed consumer. Upon review of our services, we recommend and invite you to contact us for a free consultation with one of our knowledgeable and experienced consultative specialists to help you design and implement the phone system that is right for you and your business.
InPath’s History of Customer Innovation
InPath has always striven to provide customers with innovative and “best suited” technological solutions to their business problems. Here is a list of examples of solutions we have developed and implemented for our customers over the years.
InPath Installs Tool Room Tracking System at Loral Aerospace
Loral Aerospace, based in Palo Alto, California, is one the nations most advanced aerospace technology companies specializing in the development of spacecraft and sophisticated communications satellites. Developing spacecraft requires sophisticated and expensive tools. Some of these tools can cost millions of dollars. Loral called on InPath to develop and install software at its Palo Alto HQ that tracks the location and disposition of the tools and equipment in their tool room. The software also helps allocate the expense of using the tools on a departmental basis.
InPath Develops First USB Barcode Readers for Apple Computer
In 1998, shortly after returning to Apple Computer Steve Jobs oversaw the design and development of the iMac – which at the time was a whole new kind of computer. Steve wanted to build the iMacs here in the US (in the Bay Area) and he wanted to build the iMacs using iMacs. This created a problem because the factory line required barcode readers and the only interface port on the iMac was a USB port, and at the time there was no such thing as a USB barcode reader. Apple approached InPath and we created the first USB Barcode System specifically for use on the iMac G3 factory line. Apple installed hundreds of these barcode readers on their iMac factory line. Later Microsoft included support for the USB ports in their Windows XP Operating System. Soon after, USB barcode readers became InPath’s best selling product until 2000.
InPath Installs First Voice Over IP PBX in the State of Nebraska
InPath began working on developing a Phone System based on IP protocols starting in 1996. In 1998, InPath was introduced to the NBX Corporation. NBX had created the first commercially viable VoIP phone PBX. We decided, “If you can’t beat them – join them”. So that it is what we did. We signed up with NBX Corporation to install the first VoIP PBX in the State of Nebraska in 1999. By 2002, InPath was one of the largest NBX resellers in the United States.
InPath Installs the First Multi-Site VoIP PBX in the State of Nebraska
InPath installed the first multi-site VoIP PBX in 2001 at Kohll’s Pharmacy in Omaha, Nebraska. Kohll’s used this solution actively until 2016 when we upgraded them to a ShoreTel Connect Cloud solution to free up their IT resources and take advantage of all the features of a fully connected VoIP Solution with none of the IT headaches to support it. They also liked the ability to add one-off features like Mobility or Call Center to those users that need them without the burden of servers, upfront costs and maintenance.
Cooper Lighting – The One We Let Go
One of the “innovation projects” which InPath is most proud of is a project we never did. In 2002, InPath responded to an RFP from Cooper lighting to design a sophisticated package tracking system involving the integration of high speed conveyor belts, software and high speed fixed mount barcode scanners. In total, the system was estimated to cost over $1 million. However, after designing the system to comply with the customer requirement we visited the customer site for an advanced discovery session. Once on site we found out the driving force behind the sophisticated tracking system. Cooper lighting sold their products to several large retail chains such as Home Depot and Lowe’s. Each of them required a specific barcode printed on a label on the package. If the labeling requirements were not met, Cooper Lighting faced severe penalties from their customers. The system was designed to deal with a problem Cooper had been experiencing whereby occasionally one of the 4 labels on a package was incorrectly applied and severe penalties and fines resulted. After discussing the problem with Cooper, our engineers suggested that instead of developing the sophisticated high-speed verification system, that Cooper should print all Customer barcodes on one label. This dramatically simplified the labeling process and effectively eliminated the labeling problem. Our engineers ripped up the Purchase Order and went home (we were compensated for the discovery visit). This is an important example of the fact that first and foremost at InPath we are there to serve our customers and solve their problems in the most simple and effective way possible.
InPath Develops Tire Tracking System for Pirelli Tire
As a result of a series of deadly rollovers involving the Ford Explorer, Ford issued rigorous specifications for tracking which tires were factory installed on each vehicle it sold. Pirelli Tire was selected as tire vendor for Ford. Pirelli made several attempts to find a vendor who could develop a software tracking system that complied with Ford’s specifications. Finally, after multiple failures Pirelli reached out to InPath. We subsequently wrote the software that complied with Ford’s requirement and did so under budget and ahead of schedule. The secret to this success (like the secret to so many of our successes) was a focus on the business processes rather than the technology.
InPath Develops Package Tracking and Delivery System for Nebraska Medical Center
Nebraska Medicine is a cutting edge full service hospital systems with one of the nations top ranked transplant facilities. Nebraska Medicine also maintains a strong partnership with the University of Nebraska Medical Center – Nebraska’s largest medical school. As such, the shipping department handles many important packages. Sometimes the timely delivery of these packages can be a life or death matter. Other times a package could contain a critical sample that is critical to life saving medical research. So, when it came time to develop a package tracking system (including software and hardware) for Nebraska Medicine they turned to InPath to get the job done. We have since gone on to create 5 other customer applications for the Nebraska Medicine that they continue to use and rely on daily.
InPath adds ShoreTel Unified Communication to our VoIP Portfolio
InPath adds ShoreTel’s proven communications system to offer more choice to our customers seeking a Brilliantly Simple communications solution.
InPath is recognized as the largest 3Com NBX Reseller in the United States
InPath sells NBX phone equipment to USAID who installs them at locations world-wide
USAID is the lead U.S. Government agency that works to end extreme global poverty and enable resilient, democratic societies to realize their potential. USAID works in over 100 promoting broad-scale human progress at the same time it expands stable, free societies, creates markets and trade partners for the United States, and fosters good will abroad.
InPath becomes the largest ShoreTel reseller in the Tri-State area
InPath extends its proven track record in VoIP innovation to the Brilliantly Simple systems from ShoreTel Communications.
Hewlett Packard Discontinues NBX
The NBX Phone System is discontinued by HP’s after the acquisition of 3Com. InPath responds by shifting our focus to ShoreTel’s “Brilliantly Simple” VoIP solution and begins mapping a migration strategy for our loyal NBX customers.
InPath is dedicated to a responsible approach to resources and the environment
For years, we have done everything we can to repurpose NBX phone equipment and put it back into service. However, we currently receive more NBX equipment that we can economically repurpose, and much of the equipment we receive is not outdated. In response, InPath initiated our recycle and recovery program. Thousands of obsolete NBX phones and components are saved from landfills and sent to green recycling centers to recover scarce resources.
Hewlett Packard Discontinues VCX
InPath reacts to HP’s decision to discontinue support for the 3Com VCX Enterprise VoIP platform by embracing ShoreTel’s “Brilliantly Simple” solution for Enterprise Customers.
InPath Sells our first Cloud Based (Hosted) Phone System
Multi-Site Hosted VoIP Phone System – North Carolina Outward Bound
Installed a multi-site hosted phone system to serve the needs of the 400 users at North Carolina OutBound. The site is currently a pure hosted solution with a dedicated circuit offering contractually guaranteed QoS (Quality of Service). For years, InPath had been reluctant to install hosted solutions for customers because of persistent problems with QoS. However, with ShoreTel’s new nationwide network of dedicated circuits we are able to offer all the advantages of hosted solution and the QoS that our customers demand.
Omaha Jewish Community Center Campus
We took over support of the communications system for the Omaha Jewish Community Center campus. The campus includes a modern health club facility, the offices of the Omaha Jewish Federation, the Omaha Jewish Community Center and the Rose Blumkin Jewish Home for the Elderly. InPath updated the entire system and installed a highly integrated security and Emergency Response System. The system integrated the campus security systems, phone systems and intercom with automatic and pervasive simultaneous notification in the event of security emergency. Among other integrated features the system allowed is the automatic lock down of controlled doors in the event of a security emergency.
InPath Installs the first Hybrid ShoreTel Site in a K-12 School
Hybrid VoIP technology is the cutting edge combination of hosted and premise based systems working together to accommodate the specific communications requirements of each client. This allows clients to get the best of both worlds (Hosted VoIP and Premise VoIP) from one interactive phone system. InPath installed the very first ShoreTel Hybrid phone system installed in a school. Furthermore, this was one of the first Hybrid ShoreTel phone systems sold to a customer in any organization environment.