3Com NBX Support Plans:

Option 1 - Express Service 

Provides remote support solution for your NBX telephones only and ensures that you have access to phone hardware replacements and telephone support. This services includes the following benefits:

• 24 x 7 Telephone Technical Support - A certified engineer will help you resolve an unlimited number of incidents quickly and efficiently. Provides access to engineers, with sophisticated replication laboratories 24 hours a day, 365 days a year.

• Next-Business Day Phone-Set Hardware Replacement - A replacement phone will arrive at your site by the next business day.

• Software Updates - Access to the latest maintenance software updates.

Option 2 - Guardian Service

A complete support solution for customers who need on-site assistance 24 x 7. A Guardian support contract provides the following:

• Onsite Assistance within four hours - A certified service engineer will arrive to provide on-site assistance or hardware replacement within four hours of when it is determined that a dispatch is required. This assistance is provided 24 hours a day, 7 days a week for system-level problems - single phone failures excluded. This services includes the following benefits:

• Software Updates - Access to the latest maintenance software updates.
  24 x 7 Telephone Technical Support - A certified engineer will help you resolve an unlimited number of incidents quickly and efficiently. Provides access to engineers, with sophisticated replication laboratories 24 hours a day, 365 days a year.

* Contract and site minimums apply.