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Service & Support Hours and Rates


The Core charges allow for up to 30 minutes of support, after that you will be billed per minute at the rate of $2.50 per minute.

NBXpress Service Contract customers are eligible for a 10% discount on all support rates.


Normal Business Hours

$90.00 for a 30 minute support session.

Monday thru Friday 8:00am – 5:00pm CST, excluding Holidays.


After Hours

$270 for a 30 minute session.

Monday thru Friday 5:00pm – 12:00am CST, Weekends 8:00am – 12:00am, excluding Holidays.

Sunday thru Saturday 12:00am – 8am CST, Holidays 12:00am – 12:00am (All Day).



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