Hybrid Phone Systems By ShoreTel

ShoreTel® Connect HYBRID Sites provide businesses with the flexibility to mix and match ONSITE and CLOUD sites as business needs change by leveraging the strength of a single platform.

ShoreTel understands the challenges that come along with UCaaS (Unified Communications as a Service) adoption: many customers see the value in UCaaS, but may not be ready to transition from onpremises systems to cloud services due to the fact that their assets have not fully depreciated, or because the transition requires a rip-andreplace approach for the organization to be on a single solution. By placing communications services where you need them in your technical infrastructure and paying for them as an operating or capital
expense, companies enjoy increased flexibility.

ShoreTel Connect HYBRID Sites offer a unique and effective method of deploying a business communications solution, enabling companies to deploy ShoreTel Connect CLOUD and ShoreTel Connect ONSITE systems to different locations, providing automated directory synchronization, extension-to-extension dialing, Caller ID, and 100% feature parity (although not transparency) between the two deployment models. This combined, flexible deployment solution protects a company’s investment in its ONSITE communications investment while enabling the business and financial strategies that take advantage of CLOUD scalability and immediacy. Additional benefits include an excellent migration path to an all-CLOUD service by transitioning sites based on a company’s timetable and business drivers.

The growing demand of software as a service (SaaS) reflects the convenience, scalability, and security of cloud-based applications like email, business process apps, and storage. Virtual phone systems delivered solely via the cloud – like ShoreTel Connect CLOUD, are increasing rapidly each quarter as businesses recognize the time and financial savings when application upgrades, maintenance, and enduser support are handled by the service provider, not by internal IT staff.

Download IDC Analysis of ShoreTel Universal Hybrid Platform

Reduce Capital Expenses While Leveraging Current Investments

As a visionary provider of IP PBX phone systems and unified communications applications, ShoreTel sees the future of communications architecture as combining the best of two delivery methods: a hybrid cloud communications platform that delivers the resiliency, control and availability of an on-site “hardware-based” phone system with the immediacy, ease and flexibility of virtual PBX applications delivered from the cloud.

Hybrid Unified Communications: A Brilliantly Simple Approach to System Architecture

One hybrid deployment model currently available from ShoreTel boosts worker productivity by giving them immediate access to new applications-as-a-service delivered via the cloud. New applications streamline voice messaging by transcribing audio messages into text, and integrate faxing services into the digital communications workflow. By deploying these applications via the cloud, you can leverage your investment in a ShoreTel Connect ONSITE system by adding new phone system functionality with no additional phone system capital expense. There’s no hardware to install, no truck rolls for service implementation, and no upgrades to manage. And Hybrid solutions are available across your entire enterprise, no matter how many locations you serve.

Staying Secure in The Cloud

Hybrid communications solutions that serve applications from the cloud are new to many IT managers. ShoreTel understands the concerns many enterprises with in-house solutions may have about opening data up to the cloud. With ShoreTel Connect, potential security and privacy concerns can be addressed through superior system design and network operations. A key example: communications between premises and the ShoreTel cloud occur over an HTTPS connection and email.

The Right Choice for Every Business

No matter how many sites you serve, ShoreTel Connect’s single platform for cloud, onsite and hybrid phone systems extends our reputation for simplifying the way companies deploy, manage and maintain unified communications. Whether you prefer to subscribe to a managed cloud communications service, invest in an onsite communications system, or deploy a combination of the two – there is a single solution that delivers the same outstanding features and user experience to your entire team—ShoreTel Connect


to a Unified Communications Experience