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ShoreTel and Mitel Support

  • Migrate off obsolete Servers to Supported Servers (eg Windows Server 2008 migrates to Windows Server 2016)
  • Upgrades from Mitel/ShoreTel 14.2 to Mitel Connect
  • Install and configure “edge Gateway” for better remote access

Normal Business Hours


Monday thru Friday 8:00am – 5:00pm CST, excluding Holidays.

InPath’s Mitel Support Services:
Upgrading from ShoreTel 14.2 to Mitel Connect:

Mitel Support for ShoreTel Software Version 14.2 ends September 30, 2020

This extension of the previous EOL (End of Life) date of Dec. 2019 was announced in bulletin 18007 and had been extended to Sept. 30, 2020. After September 30th 2020 Mitel/ShoreTel systems running on 14.2 will no longer be supported by Mitel Technical Support.

The InPath team has done hundreds of upgrades from ShoreTell version 14.2 to Mitel Connect. Most of our competitors have done less than 50 upgrades or less. And, this is a major upgrade which is procedurally complicated and precise and thus which benefits from an experienced partner.

If you need assistance with upgrading to Mitel MiVoice Connect and do not have a partner, or if you are considering migrating to the cloud and want to know what providers are best suited for your purposes please contact us at support@inpath.com or 800-884-6945. We will be glad to discuss partner support services for cloud or onsite solutions.

InPath’s 3Com NBX and VCX Support Services:

InPath has supported the NBX Phone Platform since 1999! When we first started NBX was still owned by the NBX Corporation – who later sold the system to 3Com. 3Com eventually sold the system to Hewlett Packard, and HP eventually discontinued support for the NBX in 2007.

However, we at InPath never stopped our “love affair” with the NBX, and we never stopped supporting the NBX. Thirteen years after factory support for the NBX and the VCX Phone Platforms were discontinued we continue to support both the NBX and VCX. And we do it all! Moves, adds, changes… System redesign…Dial Plans… you name it. We also sell NBX Licenses and NBX and VCX hardware and phones.

If you need assistance with your NBX or VCX phone systems please contact us at support@inpath.com or 402-345-9200. We will be glad to discuss partner support services for cloud or onsite solutions

Mitel Connect/ShoreTel Support Contracts:

If your company is look for a new Company to support your ShoreTel/Mitel Connect phone system we would love a chances to earn your business. InPath is an authorized Mitel support vendor and has supported ShoreTel/Mitel systems since 2006 and we supported thousands of VoIP phone Systems.

If you are looking for a new Mitel Connect/ShoreTel support vendor please calls us to find out more about how we can help partner to provide you with the best support. Please contact us at  support@inpath.com or 800-884-6945. We will be glad to discuss support services for Mitel Connect or ShoreTel cloud or onsite solutions.

Migrating Mitel System Servers from Windows Server 2008

Microsoft discontinued support for Windows Server 2008 as of January 2020. This means that Microsoft will not provide technical support for Windows Server 2008. It also means that Microsoft has stopped working on security patches for Windows Server 2008. So, leaving your ShoreTel/Mitel Server on a Windows 2008 platform means you are relying on an unsupported and insecure platform. Technically, Mitel continues to support Mitel/ShoreTel Servers running on a Windows 2008 Server platform. However, we at InPath, advise against it. Our advices is to upgrade your Windows Server Software to a supported version ASAP. This includes Windows Server 2012 or (even better) Windows Server 2016. The InPath team has done hundreds server migrations from Windows 2008. This is a procedural precise and complicated process which benefits from working with an experienced partner like InPath.

Service & Support

Inpath provides Support 24/7/265

Technology That Works

People that Listen

ShoreTel and Mitel Support

Mitel Support Contracts
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Mitel Service Migration
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UPGRADE To Mitel Contact Today
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Click here for FAQ's on the mitel connect upgrade

3Com NBX and VCX Support services:

InPath has supported the NBX Phone Platform since 1999! When we first started NBX was still owned by the NBX Corporation – who later sold the system to 3Com. 3Com eventually sold the system to Hewlett Packard, and HP eventually discontinued support for the NBX in 2007.

However, we at InPath never stopped our “love affair” with the NBX, and we never stopped supporting the NBX. Thirteen years after factory support for the NBX and the VCX Phone Platforms were discontinued we continue to support both

FAQ’s About Upgrading to Mitel Connect

When do I need to upgrade to Mitel Connect?

Mitel has announced the end of life for ShoreTel 14.2 in September 2020. You should have your ShoreTel/Mitel system upgraded by September 2020.

Do I need to have a current Mitel Support Contract to upgrade to Mitel Connect?

The only way to get the license to upgrade to Mitel Connect is to have a current Mitel Support Contract.

Do I have to pay for the license to upgrade to Mitel Connect.

As long as you are under a current Mitel Support Contract and your licenses are in compliance the upgrade to Mitel Connect is included for free with your Mitel Support Contract.

Is my ShoreTel hardware supported by Mitel Connect?

Most, but not all ShoreTel hardware is supported by Mitel Connect. The following switches were End of Life December 31, 2017 and do not support Mitel Connect. If your system currently includes any of these Switches you will need to replace them before you upgrade. These switches represent about 5% of the switches currently in the field.

The following Mitel Switches are NOT supported by Mitel Connect:

◦ SG40
◦ SG60
◦ SG120
◦ SG-T1 (the model SG-T1K, however, is Supported)
◦ SG-E1

Do I need to upgrade my version of Windows Server to support Mitel Connect?

Mitel Connect runs on Windows Server 2008, 2012 and 2016.

Does the ShoreTel SBE Server (Small Business Edition Server) Support Connect?

We do not recommend trying to upgrade SBE Servers. Instead we recommend you migrate your SBE Server to a physical or VMware Server.

Does Mitel Connect Support VMware and HyperV?

Mitel Connect Servers can run on VMware and HyperV

Which Versions of Microsoft Server are Supported for Mitel Connect:

Servers running on Microsoft Server 2008 until Microsoft Server 2016 support Mitel Connect

Should I upgrade my Windows 2008 Server for Connect?

It is not necessary to upgrade Windows 2008 Server to run Mitel Connect. However, Microsoft discontinued support for Windows 2008. This means they are not publishing security updates. So, running a Mitel Connect Server on Windows Server 2008 could expose your network. For this reason we recommend migrating your server to a Windows Server 2012 or 2016.

Can I migrate my ShoreTel System directly from a Windows 2008 Server to a Windows 2016 Server?

No, it is necessary to make a “stop” on the way from Windows 2008 Server at Windows 2012 “on the way”. In this regard upgrading from a Windows 2008 to a Windows 2016 server is a lot like two upgrades – on from Windows 2008 to Windows 2012 and one from Windows 2012 to Windows 2016.

Do I need to upgrade my ShoreTel or Mitel firmware to upgrade my system to Mitel Connect?

The firmware upgrades are accomplished as part of the software upgrade.

Is the physical Mitel Collaboration Appliance supported by Mitel Connect?

Yes, the Collaboration Appliance is supported by Mitel Connect

Is the physical Mitel Mobility Appliance supported by Mitel Connect?

Yes, the Mobility Appliance is supported by Mitel Connect